FAQ

How many days will it take to receive the pre-ordered items?

Each brand has different estimated delivery days. Generally speaking, it takes about 10 to 20 working days for pre-orders~

Where do I enter the discount code?

On the shopping cart checkout page → click "Use Discount Code" → enter the discount code in the field.

How do I confirm whether the order has been completed?

After the order is completed, an email will be automatically sent to your member's mailbox, or you can log in to the official website to check the order status.

Can I change my shipping address?

Before the goods are shipped, please send a private message to the official LINE customer service https://lin.ee/w0E7s0T . However, the address cannot be changed after the goods are shipped.

What payment methods are there?

Bank transfer, paypal and credit card

What should I do if I receive defective goods?

請將瑕疵處拍照或影片傳給LINE客服確認, 待確認後, 我們將安排並寄出新的給您。

How long does it take to get a refund?

Within ? working days, the refund will be made to the original payment method.

How to return or exchange goods?

For more information, please visit the Returns, Exchanges and Refunds Policy page.

How is the product appreciation period calculated?

  • "Supermarket pickup": seven days starting from the day after the buyer signs for delivery.
  • "Home Delivery": Seven days start from the day after the "arrival" (including the community administrator's signature for collection).

Will an invoice be issued? Can I be a general editor?

可以的，若需打統編　請記得於下單時備註告知。

How to cancel the order?

  • 若尚未出貨, 請於LINE通知客服人員協助處理。
  • 若已出貨, 請於收到貨後不要拆封 直接將商品寄回 (可透過全家店到店、7-11店到店、宅配)，後續將處理退款。

退貨運費如何支付?

  • 產品瑕疵: 運費由我方承擔。欲了解商品瑕疵定義可至退款政策查看。
  • 個人因素: 若是因不喜歡而退換，運費則有買家負擔。

𝗙𝗔𝗞𝗘𝗥𝗢𝗢𝗠

Is there anything I should pay attention to after receiving the bag?

If indentations or creases occur during logistics and transportation, it is recommended to use the warm air of a hair dryer to heat the areas that need to be smoothed, or use an object to flatten the indentations to restore them.

If there are some rough edges, what should be done?

Due to the special nature of industrial fabrics, burrs will appear during use of this sandwich fabric. The design has added oil edges for smoothness. The oil edges may fall off depending on the season or friction during use. You can tear them off directly without affecting the use. If you mind the burrs, you can use them. Burn it with a lighter, if you mind, don't take pictures.

How to choose bag size?

You can choose according to your own preferences. Basically, the medium or large size can accommodate A4 and laptops. You can refer to the size chart on the inner page of the product for measurement~

Is PVC material easy to clean?

For easy cleaning, just wipe it with a normal damp cloth.

𝗧𝗘𝗡𝗘𝗥𝗔

Is there anything I should pay attention to after receiving the bag?

Avoid friction with sharp objects and avoid snagging.

How to clean your bag properly?

Soak in warm water and add detergent, then gently rub the stained parts. Machine washing is not recommended.

Are the decorations on the Diamond Ballet Shoulder Bag and Pearl Ballet Shoulder Bag easy to fall off?

不容易~ 鑽石與珍珠都是使用燙印技術，比較穩固。

芭蕾系列耐重嗎?

看似輕薄, 但芭蕾系列是由雙層面料縫製而成, 可裝平板沒問題。

芭蕾系列可裝筆電嗎?

若筆電尺寸合適基本上可以承重, 但不太建議, 因包型柔軟, 怕裝過大或過重的物品，形狀會不美觀。

芭蕾系列會一直有類似線頭跑出是否為瑕疵?

這是正常情況喔~由於包包面料帶有亮絲, 並非脫線或是勾紗問題, 建議可使用剪刀修剪即可, 不影響產品品質及使用。

環保材質製成是否產品壽命較短?

雖為環保材質, 但使用壽命跟其他布料面料無異。

為何環保皮革系列看起來有一條一條的痕跡呢?

由於此環保皮革面料特性, 會有一條條線及特殊的絨感及光澤, 屬於正常產品現象。